Effective Date: [2023.1.31]

Last Updated: [2015.1.19]

These Terms and Conditions (“Terms”) govern your use of [Your Platform Name] (the “Website”), accessible at https://vervevapor.com, a cross-border e-commerce platform specializing in e-cigarettes, vape pods, and related accessories (collectively, “Products”). By accessing, browsing, or using the Website, or placing an order for Products, you (“User” or “You”) acknowledge that you have read, understood, and agree to be bound by these Terms, as well as our Privacy Policy, Cookie Policy, Shipping Policy, and Payment Methods. If you do not agree to these Terms, you must not use the Website or purchase any Products.

1. Eligibility

1.1 Age Requirement

You must be at least 18 years of age (or the minimum legal age for purchasing and using e-cigarettes in your country/region, whichever is higher) to use the Website or place an order. By using the Website, you warrant and represent that you meet this age requirement. We reserve the right to verify your age and may refuse service, cancel orders, or terminate accounts if we reasonably believe you do not meet the age requirement.

1.2 Geographic Restrictions

The Website is exclusively available for users in 45 European countries (as listed in the shipping address dropdown at checkout). We do not accept orders from or ship to non-European regions. You warrant that your shipping address is within an eligible European country and that you comply with all local laws and regulations regarding the purchase, possession, and use of e-cigarettes.

2. User Accounts

2.1 Account Creation

To place an order, you may need to create a user account by providing accurate, current, and complete information (including name, email address, shipping address, and contact number). You are responsible for maintaining the confidentiality of your account credentials (username and password) and for all activities conducted under your account.

2.2 Account Responsibilities

You agree to:

  • Update your account information promptly if it changes.
  • Notify us immediately of any unauthorized use of your account or suspected security breach.
  • Not share your account credentials with any third party.

We are not liable for any loss or damage arising from your failure to comply with these account responsibilities. We reserve the right to suspend or terminate your account at our discretion if we suspect misuse, fraud, or violation of these Terms.

3. Product Information & Availability

3.1 Accuracy of Product Details

We strive to provide accurate and up-to-date information about Products, including descriptions, images, prices, and specifications. However, we do not warrant that all Product information is error-free, complete, or current. We reserve the right to correct any errors, inaccuracies, or omissions (including pricing) at any time without prior notice. If a Product’s listed price is incorrect, we may cancel your order and refund any amounts paid, or contact you to confirm your acceptance of the correct price.

3.2 Availability

Product availability is subject to change without notice. We may limit the quantity of Products per order or per User. If a Product you ordered is unavailable after you have placed an order, we will notify you promptly and either refund any amounts paid for the unavailable Product or offer a substitute Product (with your consent).

4. Orders

4.1 Order Placement

When you place an order on the Website, you submit an offer to purchase the selected Products on these Terms. We reserve the right to accept or reject your order in our sole discretion. An order is only confirmed when we send you a written order confirmation email (containing your order number), at which point a binding contract between you and us is formed.

4.2 Order Modification & Cancellation

  • Before Order Confirmation: You may cancel or modify your order by contacting our customer service immediately. We cannot guarantee cancellation or modification if the order has already been processed.
  • After Order Confirmation but Before Shipment: You may request to cancel or modify your order by contacting customer service. We will use reasonable efforts to accommodate your request, but we may charge a small processing fee if the order has already entered the fulfillment process.
  • After Shipment: Orders cannot be canceled or modified once shipped. You may return eligible Products in accordance with our Return Policy.

5. Pricing & Payment

5.1 Pricing

All Product prices are displayed in Euros (€) and include applicable VAT (Value-Added Tax) for European countries, unless stated otherwise. Shipping costs are additional and will be calculated at checkout based on your location and order weight (see our Shipping Policy for details). We reserve the right to change prices at any time without prior notice, but changes will not affect orders for which we have already sent an order confirmation.

5.2 Payment Terms

Payment must be made in full at the time of order placement using one of the accepted payment methods outlined in our Payment Methods. You warrant that you have the legal right to use the payment method provided. We will not process your order until payment is successfully received and verified.

5.3 Payment Security & Fraud Prevention

We use a third-party cross-border aggregated payment platform (EMSCTS) to process payments securely (see our Payment Methods for security details). We may refuse or cancel orders if we suspect fraudulent activity (e.g., unauthorized payment, false identity). In such cases, we may share information with payment providers, law enforcement, or other relevant authorities to investigate or prevent fraud.

6. Shipping & Delivery

Shipping and delivery of Products are governed by our Shipping Policy, which is incorporated into these Terms. Key provisions include:

  • We partner with Hualei Logistics to fulfill orders.
  • Delivery times vary by destination (3-10 business days for European countries).
  • You are responsible for customs duties, taxes, or other fees imposed by your local authorities.
  • You must inspect Products upon delivery and report damage or discrepancies within 24 hours.

7. Returns & Refunds

7.1 Return Eligibility

You may return Products within 14 days of receipt if:

  • The Product is defective, damaged, or does not match the description.
  • The Product is unused, in its original packaging, and in resalable condition (for change of mind returns, subject to approval).

Certain Products (e.g., opened or used vape pods) may not be eligible for return due to hygiene and safety reasons.

7.2 Refund Process

If your return is approved:

  • We will issue a refund to the original payment method within 3-5 business days after receiving and inspecting the returned Product.
  • Shipping costs for returns are your responsibility unless the return is due to our error (e.g., defective Product, wrong item shipped).
  • Customs duties and taxes are non-refundable.

For detailed return instructions, refer to our Return Policy (available upon request or via the Website).

8. Intellectual Property

8.1 Ownership

All intellectual property rights in the Website (including text, graphics, logos, images, software, and trademarks) are owned by or licensed to us. These rights are protected by copyright, trademark, and other intellectual property laws.

8.2 Restrictions on Use

You may not:

  • Copy, reproduce, modify, distribute, or display any part of the Website without our prior written consent.
  • Use any trademarks, logos, or brand names displayed on the Website for commercial purposes without permission.
  • Scrape, crawl, or extract data from the Website using automated tools or software.

9. Limitation of Liability

9.1 Exclusion of Liability

To the maximum extent permitted by law, we shall not be liable for any indirect, incidental, consequential, special, or punitive damages, including but not limited to loss of profits, data, or business opportunities, arising from your use of the Website, purchase of Products, or breach of these Terms.

9.2 Limitation of Direct Liability

Our total liability for any direct damages arising from your use of the Website or purchase of Products shall not exceed the total amount paid by you for the specific Product(s) giving rise to the claim.

9.3 Exceptions

Nothing in these Terms limits or excludes our liability for:

  • Death or personal injury caused by our negligence.
  • Fraud or fraudulent misrepresentation.
  • Breach of any statutory rights that cannot be excluded by law.

10. Indemnification

You agree to indemnify, defend, and hold harmless us, our affiliates, directors, officers, employees, and agents from and against any claims, losses, damages, liabilities, costs, and expenses (including reasonable legal fees) arising from:

  • Your use of the Website or purchase of Products.
  • Your violation of these Terms or any applicable laws or regulations.
  • Your breach of any warranties or representations made in these Terms.
  • Unauthorized use of your account.

11. Governing Law & Dispute Resolution

11.1 Governing Law

These Terms shall be governed by and construed in accordance with the laws of [Insert Governing Law Jurisdiction, e.g., “England and Wales” or “Belgium”], without regard to its conflict of law principles.

11.2 Dispute Resolution

We encourage you to contact our customer service first to resolve any disputes or complaints amicably. If we cannot resolve the dispute informally, you agree to submit the dispute to mediation before pursuing legal action. If mediation fails, the dispute shall be submitted to the exclusive jurisdiction of the courts of [Insert Jurisdiction].

12. Termination

We may terminate or suspend your access to the Website at any time, without prior notice or liability, for any reason, including but not limited to a breach of these Terms. Upon termination, your right to use the Website will immediately cease. Sections 8 (Intellectual Property), 9 (Limitation of Liability), 10 (Indemnification), 11 (Governing Law), and 13 (General Provisions) shall survive termination.

13. General Provisions

13.1 Amendments

We may update these Terms from time to time to reflect changes in law, business practices, or Website functionality. We will notify you of material changes by displaying a notice on the Website or sending an email to registered users. Your continued use of the Website after the effective date of the updated Terms constitutes acceptance of the changes.

13.2 Severability

If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall remain in full force and effect.

13.3 Entire Agreement

These Terms, together with our Privacy Policy, Cookie Policy, Shipping Policy, and Payment Methods, constitute the entire agreement between you and us regarding your use of the Website and purchase of Products, superseding all prior or contemporaneous agreements, communications, and understandings.

13.4 Waiver

Our failure to enforce any provision of these Terms shall not constitute a waiver of that provision or our right to enforce it at a later time.

13.5 Contact Information

If you have any questions, concerns, or requests regarding these Terms, please contact us:

  • Email: [Insert Customer Service Email]
  • Online Chat: Available on the Website (European Time: 9:00-19:00)

By using [Your Platform Name], you confirm that you have read, understood, and agreed to these Terms and Conditions.